The primary objective of this manual is to generate thought, to challenge the new
telecommunicator and to assist in the training of the telecommunicator. The final
outcome is to produce competent, self-sufficient, professional telecommunicators that have
the knowledge to handle a variety of calls and situations. The manual offers a
variety of statistical information, reference guides, insight into understanding the
victims and callers, and demonstrates the importance of the position of telecommunicator.
It gives the telecommunicator their own resource guide to read and refer to when
needed. This manual has been successfully used in Basic Telecommunication Training
in several technical colleges and also used with in-house training programs with police
and security agencies.
Summary of manual
A practical guide to handling 9-1-1 emergency situations
This manual is meant to be used as a self-paced guide or in conjunction with your department's training program. There is written text on a variety of critical incidents, a cassette tape of actual critical situations and written questions to answer on the calls heard on the cassette. The manual also includes quick reference guides and basic information on a variety of responsibilities your telecommunicators may encounter.
 | To view table of contents of the manual, click HERE! |
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Cost: $49.95 + 8% shipping and handling per manual, includes
cassette, written critiques & answer keys For orders over 10 please contact me for information on a discount. |
| To order: |
|
Write: JoAnne Hollmann Pro Telecomm Inc. P.O. Box 2632 Appleton, WI 54913 |
Email: joanne@bmh-cpa.com Fax: 920-749-2790 Phone: 920-731-8961 |
Copyright (c) 1998 Pro Telecomm, Inc. All rights reserved. Reproduction in whole or in part in any form or medium without express written permission of Pro Telecomm, Inc. is prohibited.