| Part One: | Preface |
| Part Two: | Quick References Guidelines To Information Gathering Negotiator Checklist Phonetic Alphabets Basic Ten Codes Terminology Used In Law Enforcement Common Abbreviations Used |
| Part Three: | Telecommunications As A Profession Duties And Responsibilities Professionalism |
| Part Four: | Legalities And Liability Issues |
| Part Five: | Information Gathering Techniques Getting The Basic Information 9-1-1 Trivia Types Of Callers & How To Handle Them Prioritizing Calls Hodgepodge Of Information |
| Part Six: |
Radio Techniques Preferred Word Choices Hodgepodge Of Information Traffic Stops & High Speed Chases |
| Part Seven: | Handling Critical Calls Disaster & Major Incidents Domestic Abuse Calls Suicides Hostage & Barricaded Situations Sexual Assaults Emergency Medical & SIDS Calls |
| Part Eight: | Stress As A Telecommunicator |
| Part Nine: | Written Critiques |
| Part Ten: | Appendix |
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To contact me: | |
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Write: JoAnne Hollmann Pro Telecomm Inc. P.O. Box 2632 Appleton, WI 54913 |
Email: joanne@bmh-cpa.com Fax: 920-749-2790 Phone: 920-731-8961 |
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