Welcome. You obviously have an interest in the training for telecommunicators (dispatchers) of police, fire, medical dispatch or security agencies by your visit to my home page. I know I can help create or enhance on your training needs.
No longer can agencies train professional telecommunicators by "on the job" or " watch how we do it" approach. You must have structured and relevant training that prepares your telecommunicators for the demands of the job. The primary objective to any training of a telecommunicator is to produce competent, self-sufficient, professional employees that have the confidence and knowledge to handle the variety of calls they will receive.
I have been a telecommunicator for over twenty years now. I have worked for both police and county sheriff's departments dispatching police, fire and emergency medical services. I hold a bachelor's degree in Business management and an associate degree in Police Science. I am a certified instructor with several technical colleges in Wisconsin, having developed and instructed a variety of radio communication classes for telecommunicators, police officers, security officers and police science students. But most of all, I love the job that I do and enjoy training others to understand the importance of the job and the position they hold. Visit the below sites for further training examples of what I can do for your department and most importantly for your telecommunicators.
 | "A Basic Guide to Successful Dispatching". A self-paced training manual. |
| Training Seminars. |
| To listen to a call of an actual critical incident used in the training manual and at the training seminars. |
| To contact me: |
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Write: JoAnne Hollmann Pro Telecomm Inc. P.O. Box 2632 Appleton, WI 54913 |
Email: joanne@bmh-cpa.com Fax: 920-749-2790 Phone: 920-731-8961 |
